- Retail management: 2 years (Required)
- Driver’s License (Required)
- High school or equivalent (Preferred)
Full Job Description
Title: Bakery Manager Location: Palo Alto
Reports to: Director, President: Classification: Full-time, exempt
The Bakery Manager is solely responsible for managing all business aspects of the bakery, including both the bakery production and retail areas of the store operation. The manager’s role encompasses all aspects of baking, retail, and delivery operations, including though not limited to managing bakers, retail, and driver staff by providing direction, instruction, and feedback.
The manager is also responsible for scheduling and managing incoming and outgoing deliveries and orders, understanding the flow and management of all orders and vehicle schedules.
The manager must maintain the organization of the backroom and office, as well as EOD emails, POS, and systems-related management.
The Manager will be also responsible for creating processes, systems, and resource materials to ensure the success of the bakery and team.
This also includes training, performance management, and giving clear direction to all team members. The Area Manager will write schedules for bakers, retail, and delivery drivers, as well as manage payroll and overtime.
The Manager will work directly with the Founders and Production Director on the development of tools and resources for the bakery teams. He/She will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in-person as well as on the phones.
Must be available to work weekday and weekend shifts, including regular opening and closing shifts. Must also be able to work during holiday seasons and have the ability to cover shifts on short notice.
Must have a minimum of two years of retail management experience
Must be familiar with scheduling, training, performance management, and the fundamentals of retail store operations
Must be able to communicate clearly with managers, retail personnel, bakers, kitchen staff, and customers
Must possess strong customer service skills, positive attitude, friendly, and upbeat personality with a love of cupcakes
Willingness to take direction and feedback, ability to perform closing and opening shifts duties, ability to multi-task, including managing daily retail store operations and retail staff management, and serving customers in a fast-paced environment.
Must have good judgment and emotional maturity
Computer Skills: MAC/PC, MS Office, and Point of Sale proficient
Possess a California ServSafe Certification
Minimum age of 21.
This position requires a commitment to the mission, vision, and values of Kara’s
Cupcakes, Inc. and work positively in making a difference for our employees, our
guests, our company, and our community.
Building and Maintaining Relationships – Builds cooperative relationships; skilled at relating to many different types of people including subordinates, superiors, peers, and outside parties. Shows a genuine interest in others and has a sensitivity to their needs
Developing Talent – Develops individual staffs abilities by coaching, mentoring, and advising. Challenges others to improve addresses performance problems, and grooms staff for advancement
Communicating Effectively – Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Uses effective listening skills and communication to involve others, build consensus, and influence others in decision making
Managing Change – Uses effective strategies to support organizational change initiatives and leads change by example
Solving Problems and Making Decisions – Identifies, analyzes, organizes, and
solves problems in a timely and effective manner. Uses input from others to make sound, timely decisions even in the face of uncertainty.
Managing the Work – Effectively applies knowledge of policies and practices involved in the core business, administrative and human resources, and customer service functions
Managing Self – Learns from own experiences and makes needed adjustments in own behavior. Has a willingness to improve and seeks feedback.
Demonstrating Values – Acts per stated company Mission, Vision, Values, and Guiding Principles and guides decisions, communications, and actions from
Essential Duties & Responsibilities:
Support KCI Mission, Vision, Values
Must clean and sanitize per KCI Inc. policy to prevent COVID– 19
Direct and coordinate team of retail and bakery staff.
Manage day to day retail store operations per KCI policies and procedures
Check and respond to incoming emails at least three times daily.
Manage costs and inventory within KCI budgets
Able to manage scheduling, training, and performance management promptly.
Able to manage time effectively, attend to all administrative functions, and meet deadlines.
Train, guide and support retail staff in all retail functions; including but not limited to the day-to-day running of the store, retail promotions, communication, training, performance management, and coaching the retail team.
Creative problem solving and ability to work through complex challenges daily. Manage the coordination of resources between peer managers and bakeries for Karavan and other outside events or large orders.
Ability to work productively with all levels of staff, management, and customers.
Communicate effectively and promptly with all teams; including upward to managers and across all levels of teams and coworkers.
Understands and responds to situations with an appropriate sense of urgency and good judgment.
Elevates customer experience in all assigned retail units.
Training of existing and new retail staff to ensure quality, raise product standards and build a collective knowledge base.
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above and the physical demands of the position listed here represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency.
Must be able to work in a standing position for long periods of time (up to 8 hours).
Able to reach, bend, stoop and frequently lift up to 50 pounds.
Must have the stamina to work 40 hours per week minimum.
Job Type: Full-time
Pay: From $65,000.00 per year
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations: Must be fully vaccinated
Education: High school or equivalent (Preferred)
Experience: Retail management: 2 years (Required)
License/Certification: Driver’s License (Required)
Work Location: One location